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Julie A. Stone is a Chief Learning Officer and Group VP at TTEC, and a board advisor on workforce strategy, transformation and agentic workforce systems. She architects AI-enabled workforce systems, advises leadership teams on transformation at scale, and brings a practitioner’s perspective to the future of human and agentic performance.
She builds and deploys workforce strategies, AI-powered learning ecosystems, and leadership frameworks inside large global organizations, and advises CEOs and leadership teams on how human and agentic teams drive enterprise performance, resilience, and long-term value creation.
Across more than two decades she has held progressive enterprise leadership roles at Prudential Financial, eBay, The Hartford and TTEC, moving from leading training organizations in the technology sector to her current role as a global executive at TTEC.
She has led workforces spanning 50,000 employees across 22 countries. Her proprietary AI-powered learning and coaching solutions have delivered 2–9x productivity gains, reduced onboarding turnover to the lowest levels in company history, and created new recurring revenue streams.
Integrating human and AI teams at scale, building leadership pipelines that connect to succession readiness and business performance, and workforce strategy as a revenue driver — covering reskilling, learning ecosystem design, margin improvement and attrition.
C-Suite executives leading AI adoption and workforce transformation, board directors weighing workforce strategy against enterprise performance and risk, and change and transformation leaders working to accelerate adoption and align culture around AI-driven change.
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